SHIPPING & DELIVERY POLICY
Les Merveilles de Lyse
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1 — Order Preparation
Items offered by Les Merveilles de Lyse are personalized on customer request through embroidery.
Each order requires a preparation time corresponding to the personalization and manufacturing time.
The manufacturing time is:
14 business days
(excluding weekends and public holidays)
This timeframe is indicative and may be extended during periods of high activity (holidays, promotions, collection launches) or in exceptional circumstances beyond the store's control.
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2 — Shipping and Delivery Times
Once the order has been shipped, the delivery time depends on the carrier selected by the customer during payment.
Delivery times are estimated and may vary depending on:
• destination
• time of year
• logistical conditions of the carriers
Les Merveilles de Lyse cannot be held responsible for delays attributable to carriers or postal services.
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3 — Service Areas
Deliveries are made to:
• Metropolitan France
• Belgium
• Switzerland
• European Union countries
• United Kingdom
• Overseas territories
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4 — Carriers
Deliveries are carried out by partner carriers selected for their reliability.
Depending on the customer's choice, shipping may be provided by, among others:
• La Poste
• Mondial Relay
The choice of carrier is made by the customer when confirming the order.
The company's responsibility ends upon handing over the package to the carrier.
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5 — Delivery Fees
Delivery fees are calculated based on:
• package weight
• chosen carrier
• destination country
The exact amount is indicated to the customer before payment validation.
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6 — Order Tracking
Once the order has been shipped, a confirmation email is sent to the customer with a tracking number to follow the package's progress.
It is the customer's responsibility to track the delivery's progress using this number.
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7 — Delivery Address
The customer is responsible for the accuracy of the information provided when placing the order.
Les Merveilles de Lyse cannot be held responsible for:
• an address error
• an incomplete address
• the recipient's absence during delivery
• a package delivered to the address indicated by the customer
In case of a package return due to an incorrect or incomplete address, re-shipping costs will remain at the customer's expense.
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8 — Unclaimed or Refused Packages
In the event of an unclaimed package at a relay point, exceeding the pick-up deadline, or refusal upon delivery:
• the package will automatically be returned to the sender;
• re-shipping costs will remain at the customer's expense;
• no refund can be issued for personalized products.
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9 — Package Declared Delivered
Any package indicated as "delivered" by the carrier is considered received.
In case of dispute, it is up to the customer to take steps with the carrier.
Les Merveilles de Lyse cannot be held liable for loss, theft, or delivery error attributable to the carrier.
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10 — Damaged Package
The customer is required to check the condition of the package upon receipt.
In case of a damaged package, it is recommended to immediately make reservations with the carrier and contact customer service within 48 hours with supporting photos.
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11 — Delivery Delay
Delivery times are provided for information purposes only.
A delay attributable to the carrier, postal services, or circumstances beyond the store's control cannot give rise to:
• a refund
• compensation
• an order cancellation