We have gathered here the answers to the most frequently asked questions to help you place your order with complete peace of mind.
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Can the items be personalized?
Yes
Most of our creations can be personalized with embroidery.
You can choose:
• the name to embroider
• the writing style
• the thread color
• floral letters
• decorative patterns
Each personalization allows you to create a unique and emotional piece.
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How can I be sure of the embroidery's appearance?
Previews of fonts and thread colors are available directly on our product pages.
We invite you to carefully check:
• the spelling of the name
• the selected options
• the number of allowed characters
Once the order is confirmed, the personalization is carried out according to the information provided.
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What are the production times?
Each personalized creation is made to order.
A production period of 14 working days (excluding weekends and public holidays) is required before shipping.
This period guarantees careful embroidery and quality finishing.
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What are the delivery times?
Once the order is shipped, delivery times vary depending on the carrier and destination.
An email containing a tracking number will be sent to you upon shipment.
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Do you deliver internationally?
We ship our creations:
• to France
• to Belgium
• to Switzerland
• to French overseas departments and territories (DOM-TOM)
• to the United Kingdom
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Can I cancel or modify my order?
As personalized items are made specifically to order, no modification or cancellation is possible once the order is confirmed.
For non-personalized items, a modification may be considered only if the order preparation has not yet begun.
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Can I return an item?
Personalized items cannot be returned or refunded.
Non-personalized items can be returned within 14 days of receipt, provided they are unused and returned in their original condition.
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How do I care for embroidered items?
To preserve the quality of the embroidery, we recommend:
• gentle washing at a low temperature
• air drying
• avoiding tumble drying
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Do you offer birth gift ideas?
Our personalized creations are ideal for:
• birth gifts
• baptisms
• birthdays
• first attentions
Offering personalized embroidery is offering a precious memory.
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How to contact customer service?
Our customer service is available to answer all your questions.
You can contact us:
• via the website contact form
• by email
• directly via the online chat available on our shop
We will respond carefully and as quickly as possible to assist you best